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FAQ

General Related
You can reach us through our Website and App. You can send us an email to support@Shomadhan.com, live chat with us or call us at +8809610009999 to our customer care representative during office hour (8 A.M- 10 P.M) for any queries. We would be delighted to give you the best support within our limitation.
If you need to contact someone from the management, drop your proposals/queries to info@Shomadhan.com. The concerned authority will contact you as soon as possible.
Shomadhan.com is currently serviceable in Dhaka. The selected areas are Banani, Baridhara DOHS, Bashundhara R/A, Dhanmondi, Gulshan, Khilkhet, Mirpur DOHS, Mohakhali DOHS, Mohammadpur and Uttara. Nevertheless, we certainly have plans for expansion.
To avail any service of Shomadhan.com you need to create a customer account first. Sign up to create an account. Now select a service category, fix a time and date and order the service.
Shomadhan.com deals with qualified and specialized partners/professionals to assure you topnotch services & full customer satisfaction. All the services that you might require are within your nearest location. Moreover, our main purpose is to create a better service industry for the customers.
Security & Service Related
Yes, absolutely. Your information is secured with Shomadhan.com. We do not share your personal information with the third party companies or individuals. Only contact details will be provided with limited Shomadhan.com members. For further details, please read our privacy policy.
Shomadhan.com assures your complete safety and security while delivering the service at your place. Each service provider is thoroughly background checked before onboarding with us. We also organize professional training and grooming. If you feel any concern regarding the assigned service provider, please contact us immediately at +8809610009999.
The warranty differs from service to service and therefore we request you to check the respective service pages for more information.
The warranty differs from service to service and therefore we request you to check the respective service pages for more information.
We try our best to provide you with full-service contentment, however for any negative situation if you have any complaint, advise or feedback about the service quality you can call us at +8809610009999 or send us an email to support@Shomadhan.com .
If the service provider fails to reach your place, we will definitely arrange for the next best alternative as per your convenient time or you can cancel the job if you want.
A verified expert will be assigned to you at your desired schedule. The expert will meet you and review your problem. After the checkup, the service provider will tell you about the problem and ask for your opinion, afterwards you will be notified about the further process.
We take full responsibility for our faults. Our liabilities cover service processing and warranty issues. However, Shomadhan.com will not be liable for internal misunderstandings between you and the service provider, any theft or misconduct occurred during the service providing, or for detecting any pre-existing or on spot defects by our experts due to the customer negligence. Nonetheless, we will take necessary actions if the fault is from the service provider.
Complaint Related
You can submit a complaint by calling our customer care at +8809610009999 or send an email to support@Shomadhan.com
We request you to reinstall the app and then log in back. If the problem still occurs, please call at our customer care +8809610009999.
Yes, you will get the damage compensation if the fault is from our experts. You can sign a complaint to us. We will open a tri-party (customer, partner/expert, and Shomadhan.com platform authority) investigation for a solution. You will get the damage compensation as soon as possible if the fault is evidenced.
You can submit the complaint through the mail or call at our customer care centre within 24 hours of your service availing period. No complaints will be approved if your availed service period is more than 24 hours.
We request you to check your property/things/materials while availing the service. If something is missing, Shomadhan.com will not take any responsibility.
Service Provider Related
We request you to rate the service providers on every service they perform. It will help us to choose the best professionals /experts for the service and lead them to perform better services in the future.
When the service provider accepts your service request you will be able to see their profile details and information related to them and their work. This will help you identify them.
You can register yourself through Shomadhan.com Website and Partner App or contact us at +8809610009999. Our dedicated customer care executives will help you create your partner profile. Please note that you need to submit your service-related documents & personal information to be recognized as our registered service partner.
In cases like this please feel free to contact our customer care number +8809610009999 for further assistance
Payment Related
After the service is completed, you will get an invoice notification in your mail & app. For the further procedure, you must see your payment details. If you want to pay in cash, pay to the service provider. However, you can also pay through Bkash.
It is best to pay after the service is completed. However, if you want to pay before the service is performed, you should contact our call centre/customer care at +8809610009999.
Yes, the final invoice will be sent to your app notification section, your email ID or mobile.
Inspection Charge is set at a very minimum price to cover the transport and assessment cost. On the other hand, the service charge is the payable amount for the ordered service
Order Related
Open the Shomadhan.com app or visit our site. Log in to your account, go to your cart and you can track the status of your current order.
When the inspection is completed, the price will be notified to you. Upon your approval, the service provider will proceed accordingly.
Yes, you can reschedule but you need to inform us as soon as possible before your booked time to reschedule your service order. You can also contact our customer care number +8809610009999 to reschedule your order.
You can cancel your order anytime. But, you need to pay conveyance allowance of 100 TK if the professional get on transport for your order. It is recommended that you cancel your order as soon as possible.
You can cancel your order anytime. Just log in to your account, go to your Cart and you will find an option to cancel the order.
Log in to your account. Go to the cart and you will find your past order details there.
Absolutely, you can book order on behalf of your family, friends, and others. Place the correct contact details and address. Our support team will contact him/her according to the details given by you.
Yes, you can request one or multiple services from the service list.
Earn & Coupon Code Related
Open our Shomadhan.com app or visit our site. Log in to your account, go to the refer & earn option. Refer the app to earn benefits.
Log in to your account and go to your cart. You will find an option of coupon/promo code. Now enter the coupon/promo code for extra benefits or discounts.
You need to activate the coupon/promo code first. Once the service is done you will get a cashback/discount.