1 COLLECTION OF PERSONAL INFORMATION
We collect personal information from service Partners/professionals offering their websites and services as well as from consumers searching for those service partners/professionals. Both consumers and service experts (partners/professionals) are required to create an account to be able to access certain portions of our web/mobile apps, such as to submit questions, participate in polls or surveys, to request a quote, to submit a bid in response to a quote, and request information. The type of personal information that we collect from you varies based on your particular interaction with our Website.
We collect your personal information in the course of your dealings with us including:
- Your personal details, including details relating directly or indirectly to other person(s) who may be identified from the information, including but not limited to your name, age, identity card number or passport number, correspondence address or office address, gender, date of birth, contact information, e-mail address, mobile number, house number, facsimile number, and office number;
- The contents of chats between users and service partners/professionals;
- The contents of all information obtained from the membership and/or forms and/or documents collected by us; and/or.
- Other information (collectively, “Personal Information”). "Personal information" is defined to include information that whether on its own or in combination with other information may be used to readily identify or contact you such as: name, address, email address, phone number etc.
Consumers: During the Account registration process, we will collect information such as your name, postal code, and email address. You also may provide us with your telephone number, mailing address, and demographic information. We may also collect Personal Information that you post in your Offer, Profile, Wants, or Feedback, and any comments or discussions you post in any blog, chat room, or other correspondence site on the web/mobile apps, or any comments you provide during dispute resolution with other users of the web/mobile apps.
1.2 Service Professionals: If you are service partners/professionals and would like to post any information about yourself, we will require you to register for an Account. During the Account registration process, we will collect your business name, telephone number, address, postal code, travel preferences, a description of your services, first and last name, and email address. In addition, you may, but are not required to, provide other content or information about your business, including photographs and videos. We also may collect payment information, such as credit card information, from you.
Background Verification: The Service partners/Professionals acknowledges that as part of the on-boarding process, the Company or an entity /agency appointed or nominated by the Company (“Verifier”), may undertake background verification checks of the Service partner/Professional in order to authenticate. In light of the above, the Service partners/Professionals expressly consents to and acknowledges the following:
- TThe Service partners/Professionals does not and will not have any objection to Shomadhan.com sharing the Service partners/Professionals personal information and documents, including but not limited to name, gender, date of birth, addresses, mobile number, email, education record, employment record, NID number, other government issued IDs such as Voter ID, PAN card, driving license etc. (collectively “Proprietary Information”) with the Verifier for the purpose of background checks and verification
- The Service partners/Professionals authorize the Verifier to securely store the Service partners/Professionals Proprietary Information on their platform and understand that the Verifier shall endeavor to ensure confidentiality of the same.
- The Service partners/Professionals acknowledges that the digital record of the Proprietary Information on the Verifier’s platform shall be accessible to Shomadhan.com and their authorized users/partners/affiliates/contractors shall be entitled to access and update such digital record on the Verifier’s platform, including information, documents, certificates, verification reports, references, testimonials, etc. and shall be entitled to use the related services provided via the Verifier’s platform.
- The Service partners/Professionals acknowledges that if the Service partners/Professionals is desirous of editing and/or deleting its digital record from the Verifier’s platform, it shall be entitled to do so by sending an email to such email address of the Verifier which shall be immediately provided by the Company to the Service partners/Professionals, and in such a manner as the Verifier requires the same.
- Shomadhan.com reserves its right to take appropriate actions (in its sole discretion) pursuant to the outcome of the background check and verification.
Shomadhan.com reserves the right to record the conversations between service partners/Professionals and consumers facilitated by Shomadhan.com through the messaging/chat mechanism on the platform or the calls made through the virtual numbers provided to safeguard the privacy of consumers and service partners/Professionals. All the chat/messaging logs or call recordings can be used to but not limited to monitor and prohibit abuse, safeguard the rights of consumers and service partners/Professionals, resolve disputes.
If we deem it necessary, in our sole and absolute discretion, we may also ask for and collect supplemental information from third parties, such as information about your credit from a credit bureau (to the extent permitted by law), or information to verify any identification details you provide during registration.
2 COLLECTION OF PERSONAL INFORMATION FROM SOCIAL NETWORKING SITES
You may log into our Website through your Facebook account. If you do so, you must enter the email address and password that you use for your Facebook account. We will ask that you grant us permission to access and collect your Facebook basic information (this includes your name, profile picture, gender, networks, user IDs, list of friends, date of birth, email address, and any other information you have set to public on your Facebook account). If you allow us to have access to this information, then we will have access to this information even if you have chosen not to make that information public.
We store the information that we receive from Facebook with other information that we collect from you or receive about you.
We may obtain your device ID, which is sent to Shomadhan.com servers and used in fraud prevention efforts.
3.1 Cookies: We and our third party service providers collect information from you by using cookies. A cookie is a small file stored on user’s computer hard drive containing information about the user. The cookie helps us analyze web traffic or informs you about your use of a particular website. Cookies allow web applications to respond to you as an individual, tailoring its operations to your needs likes and dislikes by gathering and remembering information about your preferences. When you visit the website, we may send one or more cookies (i.e., a small text file containing a string of alphanumeric characters) to your computer that identifies your browser.
Disabling Cookies: You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you disable cookies you may be prevented from taking full advantage of the website because it may not function properly if the ability to accept cookies is disabled. Clear GIFs, pixel tags and other technologies. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer's hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection with our Website to, among other things, track the activities of Website visitors, help us manage content, and compile statistics about Website usage. We and our third party service providers also use clear GIFs in HTML emails to our customers, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.
4 How Shomadhan.com Uses the Information We Collect
4.1 HOW PERSONAL INFORMATION IS USED
- We collect your Personal information and aggregate information about the use of our website and Services to better understand your needs and to provide you with a better website experience. Specifically, we may use your Personal information for the following purposes, including but not limited to:
- To provide our Services to you, including registering you for our Services, verifying your identity and authority to use our Services, and to otherwise enable you to use our Website and our Services;
- For customer support and to respond to your inquiries;
- For internal record-keeping purposes;
- To process billing and payment, including sharing with other third party payment gateways in connection with website and/or Shomadhan.com website and Services;
- To improve and maintain our website and our Services (for example, we track information entered through the “Search” function; this helps us determine which areas of our website users like best and areas that we may want to enhance; we also will use for troubleshooting purposes, where applicable);
- To periodically send promotional emails to the email address you provide regarding new website from Shomadhan.com, special offers from Shomadhan.com or other information about Shomadhan.com that we think you may find interesting;
- To contact you via email, telephone, facsimile or mail, or, where requested, by text message, to deliver certain services or information you have requested;
- For Shomadhan.com market research purposes, including, but not limited to, the customization of the website according to your interests;
- We may use your demographic information (i.e., age, postal code, residential and commercial addresses, and other various information) to more effectively facilitate the promotion of goods and services to appropriate target audiences and for other research and analytical purposes;
- We also may compare Personal information collected through the website and Services to verify its accuracy with Personal information collected from third parties;
- We may combine aggregate information with the Personal Information we collect about you; and
For any purpose incidental, ancillary or in furtherance to the above mentioned purposes (collectively referred to as “Purposes”).
4.2 ELECTRONIC NEWSLETTERS, INVITATIONS, POLLS AND SURVEYS
At our sole discretion, Shomadhan.com may offer any of the following free services on the website, which you may select to use or receive at your option. Certain of the following services may require you to provide additional Personal information as detailed below:
4.2.1 ELECTRONIC NEWSLETTERS
We may offer a free electronic newsletter to users. We will gather the email addresses of users who sign up for Shomadhan.com for the newsletter mailing list. Users may remove themselves from this mailing list by opting out of receiving newsletters during the registration process, by following the link provided in each newsletter that points users to a subscription management page where the user can unsubscribe from receiving newsletters or by changing their preferences in their Profile Settings page.
4.2.2 “SEND TO A FRIEND”
Our website users can voluntarily choose to electronically forward a link, page, or document to someone else by clicking “send to a friend.” To do so, the user must provide his or her email address or phone number, as well as the email address or phone number of the recipient. The user’s email address and phone number is used only in the case of transmission errors and, of course, to let the recipient know who sent the email. The information is not used for any other purpose.
We may offer interactive polls to users so they can easily share their opinions with other users and see what our audience thinks about important issues, Services, and/or the website. Opinions or other responses to polls are aggregated and are not identifiable to any particular user. We may use a system to “tag” users after they have voted, so they can vote only once on a particular question. This tag is not correlated with information about individual users.
We may conduct user surveys from time to time to better target our content to our Website users. We will not share individual responses from these surveys with any third party. We will share aggregate information with third party service partners/professionals, and other third parties. We also will post aggregate information containing survey responses on our website; that information may be viewed and downloaded by other users of our website.
We employ procedural and technological security measures, which are reasonably and practically designed to help protect your Personal information from loss, misuse, modification, unauthorized or accidental access or disclosure, alteration or destruction. We ensure that confidentiality safeguards have been put in place to ensure your rights to personal information protection remains unaffected. We protect your Personal Information by: (a) restricting access to Personal information; and (b) maintaining and implementing measures to prevent unauthorized computer access, which includes using encryption, passwords. No security measures, however, are 100% complete. Therefore, we do not promise and cannot guarantee, and thus you should not expect, that your Personal information or private communications will not be collected and used by others. You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. Shomadhan.com is not responsible for the unauthorized use neither of your information nor for any lost, stolen, compromised passwords, or for any activity on your Account via unauthorized password activity.
As and when necessary, we may share and/or disclose the information that we collect about you, including your Personal information, as follows:
188.8.131.52: INFORMATION DISCLOSED TO PROTECT US AND OTHERS
184.108.40.206 INFORMATION DISCLOSED TO THIRD PARTY SERVICE PROVIDERS AND BUSINESS PARTNERS
We may contract with various third parties for the provision and maintenance of the website, Services and our business operations, and Shomadhan.com may need to share your Personal information and information generated by cookies and aggregate information (collectively, “information”) with these vendors and service agencies. For example, we may provide your information to a credit card/mobile financial service processing company to process your payment. The vendors and service agencies will not receive any right to use your Personal information beyond what is necessary to perform its obligations to provide the Services to you. If you complete a survey, we also may share your information with the survey provider; if we offer a survey in conjunction with another entity, we also will disclose the results to that entity.
220.127.116.11 DISCLOSURE TO NON-AFFILIATED THIRD PARTIES IN FURTHERANCE OF YOUR REQUEST
Your request for services may be shared with third party website with whom we have a contractual relationship in order to provide your request with maximum exposure. The post on the third party website will include the details of your request, including your location, but will not include your last name. Interested bidders, however, will be able to click on your request on such third party site, and will be directed to our website where they will have access to your first name and the first letter of your last name, as would any other service provider on our website interested in bidding on your request.
18.104.22.168 DISCLOSURE TO OTHER USERS OF OUR WEBSITE
If you are service partners/professionals, the information that you post (other than your payment information) is available to other users of our website and our Services. Comments that users post to our website also will be available to other visitors to our website (see our discussion of User Generated Content below). In addition, we will post the results (in aggregate form) of surveys to our website. If you are a consumer, your first name plus first initial of your last name, zip code, as well as the details of your request, are available to all visitors to our website. Bidding service partners/professionals also will be permitted to see the consumer’s full name and telephone number. When you submit a request for services, Service Partners/Professionals will be able to see details relating to your request, in order for them to bid on, and provide services, related to your request. This personal information may include (but is not limited to) your name; your service location; and your contact details (including your phone number).
22.214.171.124 INFORMATION DISCLOSED TO LAW ENFORCEMENT OR GOVERNMENT OFFICIALS
We will disclose your information, including, without limitation, your name, city, state, telephone number, email address, user ID history, quoting and listing history, and fraud complaints, to law enforcement or other government officials if we are required to do so by law, regulation or other government authority or otherwise in cooperation with an investigation of a governmental authority.
126.96.36.199 NTHE EVENT OF A CHANGE OF CONTROL OR BANKRUPTCY
In the event that Shomadhan.com undergoes a change in control, including, without limitation, a merger or sale of all or substantially all of Shomadhan.com assets to which this Website relates or other corporate reorganization in which Shomadhan.com participates, and is thus merged with or acquired by a third party entity (a “Successor”), Shomadhan.com hereby reserves the right to transfer the information we have collected from the users of the Website and/or Services to such Successor.
In addition, in the event of Shomadhan.com bankruptcy, reorganization, receivership, or assignment for the benefit of creditors, or the application or laws or equitable principles affecting creditors’ rights generally, Shomadhan.com may not be able to control how your information is transferred, used, or treated and reserves the right to transfer the information we have collected from the users of the Website and/or Services to non-affiliated third parties in such event.
188.8.131.52 INFORMATION DISCLOSED AT YOUR REQUEST
We may share your Personal Information with other Registered Users to whom you explicitly ask us to send your information or if you explicitly consent to such disclosure upon receipt of a specific Service. For instance, when you contract for a specific Service with another Registered User, Shomadhan.com will send that Registered User a notice that includes the Personal Information that you have chosen to allow Shomadhan.com to reveal to users with whom you contract.
4.3 LINKS TO EXTERNAL WEBSITES
4.4 RETENTION STANDARD
Any Personal Information shall not be kept longer than is necessary for the fulfillment of the Purposes as set forth in mentioned above. Shomadhan.com is committed to take all reasonable steps to ensure that all Personal Information is destroyed or permanently deleted when it is no longer required for the Purposes for which it was to be processed.
4.5 UPDATING, DELETING AND CORRECTING YOUR PERSONAL INFORMATION
Shomadhan.com is committed to take reasonable steps to ensure that the Personal Information is accurate, complete, not misleading and kept up-to-date by having regard to the Purposes for which the Personal Information was collected and further processed. Should you made aware of any inaccurate, incomplete and misleading Personal Information or where the Personal Information provided to us earlier have become incorrect and out of date, kindly contact us at
You may choose to restrict the collection or use of your Personal Information in the following ways:
4.6 WHAT CHOICES DO I HAVE REGARDING USE OF MY PERSONAL INFORMATION?
We may send periodic promotional or informational emails to you. You may opt-out of such communications by following the opt-out instructions contained in the email. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving emails about recommendations or other information we think may interest you, we may still send you emails about your Account or any Services you have requested or received from us.
4.7 THIRD-PARTY AD NETWORKS
4.8 YOUR FULL NAME AND USE OF SHOMADHAN.COM INFORMATION
4.8.1 YOUR FULL NAME
As a Registered User of the Website you will select a Full Name during the registration process. All of your activities on the Website will be traceable to your Full Name. Certain other people, including other Registered Users with whom you have transacted business via the Website, can see a large part of your activity on the Website. If you book a service with a Registered User, cancel a scheduled service with a Registered User, receive an offer on your posted service from a Registered User, or have posted a service, Shomadhan.com may send a notice to you or the appropriate Registered User that includes your Full Name. Thus, if you associate your real name with your Full Name, the people to whom you have revealed your name may be able to personally identify your Website activities.
4.8.2 USING INFORMATION FROM SHOMADHAN.COM
The Website facilitates your sharing of Personal Information with others in order to negotiate, provide, and use the Services. If you agree to contract for a service with another Registered User, you may need to reveal your name, email, phone number, or personal address to that individual so that the service may be performed. Please respect the privacy of others. You agree to use the information of other users solely for the following purposes: (a) Shomadhan.com-transaction-related purposes; and (b) using Services offered through the Website.
4.8.3 ACCOUNT PROTECTION
Your password is the key to your Account. When creating your password you should use unique numbers, letters, special characters, and combinations thereof. In addition, DO NOT disclose your password to anyone. If you do share your password or your Personal Information with others, you are solely responsible for all actions taken via your Account. If you lose control of your password, you may lose substantial control over your Personal Information and be subject to legally binding actions taken on your behalf. Thus, IF YOUR PASSWORD HAS BEEN COMPROMISED FOR ANY REASON, YOU MUST IMMEDIATELY NOTIFY SHOMADHAN.COM TO CHANGE YOUR PASSWORD.
4.9 USER GENERATED CONTENT
We invite you to post content on our Website, including your comments, feedback, pictures, and any other information that you would like to be available on our Website. If you post content to our Website, all of the information that you post will be available to all visitors to our Website. If you post your own content on our Website or Services, your posting may become public and Shomadhan.com cannot prevent such information from being used in a manner that may violate this Policy, the law, or your personal privacy. We may also use User Generated Content, such as reviews about our website or Service Partners/Professionals, on for the purposes of marketing our Services and you consent to this being used.
By accessing or using our Services and/or Website, you consent to the collections and use of the Personal Information by Shomadhan.com in the ways described hereinabove (which may change from time to time) unless and until you inform Shomadhan.com to the contrary here.
THIS POLICY IS CURRENT AS OF THE EFFECTIVE DATE SET FORTH ABOVE. SHOMADHAN.COM MAY, IN ITS SOLE AND ABSOLUTE DISCRETION, CHANGE, AMEND AND/OR VARY THIS POLICY FROM TIME TO TIME. SHOMADHAN.COM WILL PUBLISH THE UPDATED POLICY ON THE WEBSITE ON THIS PAGE. SHOMADHAN.COM ENCOURAGES YOU TO REVIEW THIS POLICY REGULARLY FOR ANY CHANGES MADE. BY ACCESSING OR CONTINUING TO USE OUR SERVICES AND/OR WEBSITE AFTER ANY CHANGES TO THIS POLICY, YOU AGREE THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO BE BOUND BY THIS POLICY INCLUDING ANY CHANGES, AMENDMENTS AND/OR VARIATIONS MADE TO IT.